FAQ

Order and Delivery

Question: When can I expect my order?
Answer: The average delivery time is 5-10 days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we save significantly on storage and transportation costs, allowing us to offer products at a lower price than our competitors and cover the shipping costs ourselves.

Question: The expected delivery time has passed, where is my order?!
Answer: In 99% of cases, orders are delivered within the expected delivery time. However, sometimes there may be a delay in the delivery process. You can check the status of your order via the following link:
Order status.

If you haven’t received your order 3 days after the expected delivery date, please contact us.

Question: I'm missing some products from my order, how can this be?
Answer: Since we work with different suppliers, products may be shipped separately. If items are missing from your order, you will typically receive them within 2-3 days. We apologize for the inconvenience.

Question: What are the shipping costs?
Answer: We cover the shipping costs for your order.

Exchanges and Returns

Question: I'm not satisfied with my order, can I return it?
Answer: Yes. You can return any order within 14 days of receiving it without providing a reason.

Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receiving it. Products must be returned in their original condition with tags and labels still attached. The product should not show any signs of use.
A return shipment must always include a Track & Trace code. The sender is always responsible for the shipping.
Once we receive the returned items, we will ensure the refund is processed to your account within 14 days.

Click here to download the return form <<

Track and Trace

Question: Where can I find my Track and Trace code?
Answer: On this page, you can enter your email address and order number to track your package.

Question: The Track and Trace code is not showing any information, why is that?
Answer: Track and Trace information becomes available once your package has arrived at the shipping company. Please note that there may be a delay in this process.